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Terms & Conditions

About Us

Imaginarium Rapid Private Limited (hereinafter called as “Rapid”), a company established and registered in India having its registered office at 7th Floor, The Great Oasis, D-13, Road No 21, MIDC, Andheri (E), Mumbai 400093, Maharashtra, India is India's largest Rapid Prototyping and Rapid Manufacturing Center.

We provide prototypes to an assortment of industries from jewelry, engineering, automotive, architecture, consumer goods, etc. With our diverse range of state-of-the-art equipment, we offer customers complete solutions. With over a decade of Rapid Prototyping experience, you can rest be assured that Imaginarium can meet your needs.

Terms of Use

Your usage of the Site http://rapid.imaginarium.io/ (hereinafter referred as “the Site”) is subject to your compliance with the terms and conditions as set forth below. If you do not agree to accept these Terms of Use, you shall not be permitted to use The Site.

The Site (http://rapid.imaginarium.io/) may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting of the modified version on the Site without prior intimation to the users. Your continued use of the Site shall be deemed to your conclusive acceptance of the modified terms and conditions. However, contracts concluded on the basis of previous terms and conditions shall remain unaffected, but you have to prove the terms which are applicable.

Orders once placed by you, are accepted and all contracts are made subject to these terms and conditions which shall prevail and be effective notwithstanding any variations or additions contained in any order or other document submitted by you. No modification of these terms shall be binding upon Rapid or any of its affiliated companies unless made in writing by an authorized representative of Rapid.

The Site is available only in English and an order can be placed only in English.

Usage of the Service

Rapid offers the service of prototyping & specialized services in additive manufacturing, vacuum casting and soft tooling. Since you are using services provided by us, it means that you are of legal age to make a binding contract. In case you choose to work with our services using an account, it will be protected by a password.

You are responsible for maintaining the confidentiality of your account password, and you are responsible for all actions that are done under your account. You will immediately inform Rapid through email or submitting a contact-us form, in case of any unauthorized use of your account. Rapid will not be liable for any loss or damage, arising from your failure to protect your account and/or your password.

It is to be further noted that the user of an account is permitted to create multiple sub-accounts to be operated by its designers or personnel under the main principal account for placing an order with Rapid for different 3D printable designs. Such order shall form a part of the principal account and any changes or modifications or alterations made in the sub-accounts shall be an act of the principal account user. All rights and liabilities of using the principal account shall be applicable to the sub-account also. However, any liability or failure to comply with any terms and conditions while placing an order or maintaining any confidentiality of information with Rapid by the sub-account holder, the principal account holder shall be liable for actions on its behalf.

The parent account holder shall be solely responsible for:

  • providing true, accurate, current and complete information about itself as prompted by the Site; and
  • maintaining and promptly updating account information to maintain its accuracy, currency and completeness.

Privacy Policy

When you use any of our services on the Site, this Privacy Policy helps you to understand how we collect data, how we protect it, why we collect it, and what we do with it. This is important in order to provide you with the best of our services and also to provide you ease while placing an order on our Site. We hope that you will take time to read this policy carefully provided at https://rapid.imaginarium.io/privacy_policy/ in order to protect the information shared by you.

Pricing & Payment

All prices are subject to change, at any time and without prior notice. Rapid reserves the right to change prices without prior notice at any time. All applicable taxes are included in the final price shown on the Site in checkout stage.

We use PayU and PayPal payment gateways for our online payment system. It is a smooth and seamless system, which gives a customer various payment options. An additional 4.4% charge shall be levied in case the payment is done through PayPal gateway.

Rapid may offer Credit Limit and Credit Period to its privileged customers while placing an order on its website. The quantum of such credit limit and period to be offered to the privileged customer shall be decided by Rapid on considering the various factors such as frequency and quantum of placement of orders by the customer with Rapid, longevity of customer–company relationship, trustworthiness of the customer, etc. Different credit limit and period shall be offered to different privileged customers depending on the factors, as may be considered by Rapid.

Miscellaneous expenses (such as courier, shipping & handling, special packaging, etc.) are not included in part price and shall be charged separately at the time of checkout. The buyer shall pay all duties and sales, excise, use or other taxes arising in connection with this transaction (other than taxes based solely on Rapid’s taxable income).

In case of any non - compliance of the terms offered by Rapid, is made by the privileged customer, then such privileged customer shall not be permitted to place any further order till the time such compliance is duly fulfilled. However, in case of reoccurrence of such default or failure to comply with any of the special terms offered to privileged customers, the account of such customer shall be treated among defaulter’s list of Rapid and no further order shall be permitted to be placed by such customer with Rapid.

During subsistence of any earlier default, if the customer tries to place another order exceeding such credit limit aggregating to first and second order, he may do so, only if he makes advance payment for second order via PayU payment gateway method.

For privileged customers, the orders placed through “Purchase Order” as a payment method, are subjected to timely payment(s), raised against invoice(s) generated and send to customer. Payment shall be done with following payment modes:

Bank Transfer: Rapid accepts Bank Transfer payment through NEFT, RTGS, IMPS & SWIFT electronic transfer methods, followed by the banking details below:


NEFT/RTGS/IMPS Transfer (within India)

Account Name: IMAGINARIUM RAPID PVT LTD

Bank: YES BANK LTD

Account Number: 020181300000289

IFCS code: YESB0000201

MIRC code: 400532044

Account Type: CURRENT


SWIFT Wire Transfer (International)

Account Name: IMAGINARIUM RAPID PVT LTD

Bank: YES BANK LTD

Account Type: EEFC

EEFC A/c Number: 020180600001162

Swift Code: YESBINBB

A.D Code: 0410002-6000009

Note: Initiate wire-transfer in USD currency ONLY.


As per our company’s payment policy, we do not accept cash payments.

It is to be noted here that once the order is placed, the same cannot be cancelled in any circumstances except on the fulfillment of conditions as provided in the Cancellation / Return / Refund / Replacement Policies, as covered on this page below. However, in case of any order placed by an individual user on behalf of its Company (like in case of proprietorship/firm etc.), such order shall be considered as valid on the grounds that such authorization or rights have been given such the individual user on behalf of the Company.

Quality

The buyer is responsible for ensuring that properties and performance of the material selected meet the requirements of their application. Since dimensional tolerances are highly dependent on the material selected and on the part design, Rapid will not guarantee that a specific tolerance will be met unless otherwise specified therein. Tool life is highly dependent on part design and material selection and any tool life estimations provided, either written or oral, are estimates only and may or may not be accurate. Unless negotiated otherwise, tooling life will not be guaranteed.

All products are based on our general tolerances unless drawings with tolerances are supplied. We use ISO DIN 2768 medium for precision machined, metal & plastic parts and machined plastic parts. Vacuum cast parts are produced to a tolerance of +/- 0.2mm or 0.15% depending on the size as a general rule. Our tolerances are in line with industry standards.

If there is any quality problem, due to the characteristics of materials used for the product/part and other reasons, the Buyer shall raise it within 48 hours after receipt of the product, otherwise it would be deemed that the Buyer accept the sample or finished goods.

Cancellation / Replacement

Rapid offers services for manufacturing of parts based on 3D CAD models provided by the customer. As the products are made immediately on the basis of the specifications present within the design file, given by the customer/user, there is no right to return/refund or possibility for cancelling the order in any circumstances. As the customer have provided the necessary enhancements of the 3D design while placing the order, it is understood that the customer is aware of the end product which is to be on demand manufactured by Rapid and will be considered on a basis of custom creation.

If the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person and contact our customer support mentioning your Order ID. In case the product delivered is defective due to any reason like damage, broken etc. other than manufacturing defect, you may intimate us within 48 hours from the time of receipt of the product. No such request shall be treated or considered post completion of 48 hours from the time of receipt of the product. Rapid shall attempt to repair the product however; if the defect is not repairable, a brand new replacement will be dispatched to you with no additional cost, as it may deem fit. Please make sure that the original product tag and packing is intact when you send us the product back. Shipping charges for replacement will be borne by us in such cases. Returned products must be in the original box and/or packaging.

The customer/user may intimate Rapid as soon as determined, if the product delivered is found with a manufacturing defect, Rapid reserves full right to determine and confirm whether the defect is a manufacturing defect or otherwise. Post written re-confirmation of such manufacturing defect in the Product from Rapid, the customer shall be entitled a replacement of the part on successful return of the part delivered and the same shall be processed within the next payment cycle working days.

No complaints or grievances with respect to the end product delivered shall be entertained after the expiration of 24 hours from the time of delivery, even in case of manufacturing defect.

Shipment

Shipping time is confirmed once the order is placed.

The customer will receive tracking details via email and/or on his/her mobile number and he/she may contact us for anything related to tracking details.

It takes usually 1-3 Business days to get the order delivered after dispatched. However, due to unforeseen event or delay in availability of resources for manufacturing of end product, the shipment time may get delayed.

Delivery

Rapid will aim to deliver Products in accordance with the customer’s order. The customer’s delivery options, and the prices for them, will be notified to the customer at the time of order.

Delivery will be made to the address as entered by the customer. Rapid does not take any guarantee of delivery in case incorrect or incomplete address is provided by the customer.

Times and dates for delivery quoted by Rapid is approximate only and we shall not be liable for the consequences of any delay in delivery.

If any delivery is late, the customer may notify Rapid on the below mentioned email address or telephone number, and we will endeavour to ascertain if the product has been delivered on the expected delivery time to the customer.

In exceptional cases like earthquake, flood, war or any other act of God, which are uncontrollable, are excluded from the purview of the aforesaid delivery time. The delivery time of the product during such events is uncertain.

For any queries, customer can contact Rapid Team at engineering@imaginarium.io or on +91-22-6738 010.

Indemnification

The user shall defend, indemnify, and hold us, our affiliates, vendors, and each of our and their respective employees, contractors, directors, suppliers and representatives harmless from all liabilities, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to the use or misuse of, or access to, the Services, content, or otherwise from the User Uploaded/Generated 3D Models, violation of Terms and Conditions, or infringement by the user, or any third party using their Account or identity in the Services, of any intellectual property or other right, claim or action, including but not limited to personal injury or property damage of any person or entity.

Rapid reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by the user, in such event the user will assist and co-operate with us in asserting any available defenses.

Limitation of Liability

In no event shall we, nor our directors, employees, agents, partners, or suppliers, be liable under any contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the services:

  • for any loss of income, loss of profits, loss of contracts, loss of data, cost of procurement of substitute goods or services, or for any indirect, incidental, exemplary, special, punitive, compensatory or consequential loss or damage of any kind (howsoever arising);or
  • for any bugs, viruses, trojan or the like (regardless of the source of origination).

Applicable Law

These Terms and Conditions and the use of Services shall be governed by the laws of India without regard to the conflicts of law principles thereof that would apply the law of any jurisdiction other than India. You agree that any and all disputes arising from or relating to the subject matter of these Terms and Conditions, including disputes relating to the validity thereof, and any disputes related to the use of the Services, shall be governed by the exclusive jurisdiction of the courts located at Mumbai, India.

Warranty

Since the 3D designs are customized products, manufactured by Rapid on the basis of the specifications provided by the customers/users, Rapid provides no warranty or after service for repair and/or maintenances of such product. The customer shall be solely responsible for functionality and operation of such customized products.

Disclaimer

The information specified on http://rapid.imaginarium.io/ is only intended for general information purposes.

Due to the changing nature of laws and regulations and the intrinsic risks of electronic communication, there may be delays, defects or other inconsistencies in the information provided on this website.The information provided on this website may not be considered as legal or other professional advice. Accordingly no actions should be taken based on this information without prior expert advice.

Imaginarium makes no warranties, representations or undertakings about:

  • any of the content of this website (including, without limitation, any as to the quality, accuracy, completeness or fitness for purpose of any such content); or
  • any content of any other website referred to or accessed by hypertext links or otherwise through this website ('Third Party Site').

Rapid does not endorse or approve the content of any Third Party Site, nor will it incur any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any Third Party Site infringes any law or the rights of any person or is obscene, defamatory or scandalous)

In no event,Rapid will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the Site up and running smoothly. However, Rapid takes no responsibility for, and will not be liable for, the Site being temporarily unavailable due to technical issues beyond our control.

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